Orders are typically processed within 1–2 business days and ship from our U.S. warehouses; standard U.S. delivery takes an additional 3–5 business days. Shipping is free within the continental United States, and we don’t currently ship internationally. We’ll email you a tracking number once your order shipswillowstone.us, though made‑to‑order or out‑of‑stock items may take 3–5 weeks to reach you. For more information on order delivery, please refer to our shipping policy

We accept returns on eligible items within 14 days of delivery. Items must be unused, unassembled and in original condition and packaging; made‑to‑order or custom pieces can only be returned if they arrive damaged or defective. To start a return, email support@WillowStone.US with your order number and reason, and our team will provide instructions. Customers are responsible for return shipping unless the item arrives damaged or incorrect, and refunds are issued back to the original payment method within 5–10 business days after inspection. Damaged or incorrect items must be reported within 48 hours for a replacement or full refund. for more information, please refer to our refund policy.